Privacy Policy

This Privacy Policy explains how Winnerz collects, stores, uses, protects, and shares personal information when you use its casino, sportsbook, website, or apps. It applies when you create an account, use the Winnerz casino login, place wagers, contact support, or use other Winnerz services.

This policy should be read together with the Terms and Conditions. Continued use of Winnerz after an updated policy is published means that you accept the revised policy. Players should review this page from time to time for changes.

Winnerz Bet provides information on Winnerz casino services, the Login process, available Bonus offers, and Sports features. This Privacy Policy applies to the handling of personal data connected with Winnerz services.

Personal data collected by Winnerz

Winnerz may collect personal information needed to create and manage an account, provide betting and gaming services, verify identity, process financial activity, maintain security, and meet legal duties.

The information collected may include:

Name, date of birth, gender, residential address, postal address, email address, and telephone numbers.
Financial information connected with account activity.
Copies of identification records such as a passport, driving licence, birth certificate, or utility bill.
Preferences that you submit directly.
Telephone call recordings and records of website or app activity.
Responses submitted through competitions, promotions, surveys, or feedback tools.
Profession, occupation, or job title.

Winnerz collects personal information through lawful and fair methods. Information is mainly obtained directly from you when you register, sign in through Winnerz login, use casino or sports services, enter promotions, provide feedback, or contact support.

Contact may take place through email, telephone, SMS, MMS, instant messaging, social media, or postal mail. Winnerz may also receive information from third parties when necessary, including credit reporting agencies, law enforcement bodies, government authorities, and identity verification providers.

Technical and usage information may be collected through cookies, log files, web beacons, and similar tools. When you are signed in, an IP address may be linked with your user ID to help detect fraud, investigate improper activity, and maintain an audit record.

How personal information is used

Winnerz may use and hold personal information to:

Create and administer a player account.
Provide Winnerz casino and sportsbook products and services.
Carry out obligations under the applicable terms and check that users follow those obligations.
Communicate with players and provide information on services and promotions.
Plan, research, market, and improve products and services.
Run competitions, promotional campaigns, and surveys.
Create aggregated statistics and demographic analysis to improve services and business operations.
Maintain credit information and conduct credit assessments where required.
Confirm identity and establish the legitimacy of account activity.
Investigate suspected fraud, unlawful conduct, or other improper use of Winnerz services.
Meet legal duties, including identity checks and obligations connected with anti-money laundering and counter-terrorism rules.

The same privacy principles apply when a player accesses the Winnerz app or Winnerz Casino App. The Winnerz casino login and Winnerz sports betting services may generate account and activity records required for these purposes.

Sharing personal information

Personal information may be shared with other companies in the Winnerz group under controlled arrangements. Winnerz does not sell personal information to other companies.

Information may also be disclosed to:

Credit reporting agencies.
Data centre and web hosting providers.
Payment service providers.
Identity verification services.
Advertising and mailing service providers.
Printers and call centres.
Market research providers.
IT consultants, professional advisers, and other contractors supporting Winnerz operations.
Law enforcement agencies where information is needed to prevent or investigate criminal activity.
Government bodies, regulators, and other organisations where disclosure is required or permitted by law.
Relevant controlling bodies when information is requested to protect the integrity of betting or gaming services, or when activity appears suspicious or unusual.
A successor organisation following a merger, corporate restructuring, sale, or transfer of some or all business assets.

Where personal information is transferred to a third party, reasonable efforts are made to ensure suitable contractual protection is in place.

International transfers

Personal information may be transferred to or collected from locations outside your country of residence. This may occur when you request the transfer, when a business function is handled by an overseas provider under a contractual arrangement, or when applicable law requires or permits it.

Recipients outside your country may include companies within the Winnerz group and external service providers.

Security and retention

Winnerz takes reasonable measures to protect personal information and to keep records accurate, complete, and current. Information may be stored on secure servers, in telephone recordings, or in physical files.

Employees, agents, and contractors who have access to personal information are required to maintain confidentiality.

Personal information is kept where needed for account administration, service delivery, security, legal compliance, investigations, and other lawful business purposes. If unsolicited personal information is received, Winnerz assesses whether it could lawfully have been collected. If not, it will be destroyed or de-identified as soon as practicable where permitted by law.

Players must keep usernames, passwords, and account details confidential. If you believe your credentials are no longer secure, contact Winnerz promptly. You should also protect access to your own device and log out after using your account.

Cookies and technical information

Winnerz may use cookies to remember preferences, recognise frequently visited pages, provide relevant information, support account functions, and manage services internally. Cookies may also help create profiles based on viewing preferences so content and marketing can be better matched to user activity.

Cookies used for these functions are not intended to store account details or transaction history.

You can delete cookies through your browser controls. You may also configure the browser to reject cookies or alert you when a cookie is being sent. Blocking cookies can prevent some Winnerz website or app functions from working correctly and may require you to set preferences again when you return.

Third-party advertising providers may use cookies, action tags, or similar technologies to measure advertising performance. These technologies may also support interest-based advertising based on earlier visits. Advertising preferences and opt-out controls may be available through the relevant advertising provider.

Your rights and correction of information

Winnerz takes reasonable measures to keep personal data accurate, complete, relevant, and current when it is collected, used, or disclosed.

You may request access to personal information held by Winnerz and ask for incorrect information to be corrected. Winnerz may require identity verification and may ask you to specify the information you want to access or change.

Some personal details may also be updated through the account area after completing the Winnerz login process. If a correction is required, Winnerz may contact you to obtain current information.

Responsible use and related terms

Privacy obligations operate alongside the rules governing player accounts and wagering. Review the Terms and Conditions for contractual rules and the Responsible Gaming page for information on safer gambling controls.

Players looking for Winnerz casino, Winnerz sports betting, Winnerz app, Winnerz Casino App, or Winnerz casino login information can return to Winnerz Bet. Account access is available through the Login page, while current offers are covered on the Bonus page.

Contact and privacy complaints

If you have a complaint concerning the handling of personal information, contact Winnerz support by email at [email protected].