Play

Privacy Policy

1. General Provisions

This Privacy Policy explains how Winnerz collects, stores, uses, and protects users’ personal information when they use the website, mobile applications, register an account, or access gaming services.

We take our responsibility to protect personal data seriously and implement reasonable measures to ensure its security.

This Privacy Policy forms part of our Terms and Conditions and should be read together with them.

By using the website, creating an account, or placing bets, you confirm your acceptance of the terms set out in this Privacy Policy.

We reserve the right to update or modify this Privacy Policy from time to time. Any changes become effective immediately upon publication on the website. Continued use of our services after updates are posted constitutes acceptance of the revised Policy. Users are responsible for reviewing the most current version regularly.

2. Personal Information We Collect

In the course of operating our services, we may collect and store various types of personal data, including but not limited to:

  • identification details such as name, date of birth, residential address, gender, and phone number;

  • financial information;

  • copies of identification documents (passport, driver’s licence, utility bills, or similar documents);

  • user preferences;

  • records of telephone conversations and website/app activity;

  • responses to surveys, participation in promotions and competitions;

  • profession, employment details, or job title.

3. How We Collect Personal Information

We collect personal information by lawful and fair means, primarily directly from users when they:

  • register an account;

  • access or use our website or mobile applications;

  • use our products and services;

  • participate in promotions, bonus offers, or competitions;

  • contact us through available communication channels;

  • submit feedback via the website.

In certain cases, we may also obtain information from third parties, including:

  • credit reporting agencies;

  • government and regulatory bodies;

  • identity verification service providers.

We may also collect information through cookies and similar technologies.

4. Why We Collect and Use Personal Information

We collect, use, and retain personal data for purposes including:

  • registering and managing user accounts;

  • providing our products and services;

  • fulfilling our obligations under the Terms and Conditions;

  • communicating with users;

  • improving and developing our services;

  • conducting marketing activities, promotions, and research;

  • analyzing user behavior and statistical data;

  • verifying identity and preventing fraud;

  • complying with legal and regulatory obligations, including anti-money laundering requirements.

5. Disclosure of Personal Information

By registering an account, you consent to your personal information being used within the Winnerz group of companies.

We do not sell personal information to third parties.

However, we may share personal data with:

  • payment providers and financial partners;

  • IT service providers, hosting providers, and technical support partners;

  • identity verification services;

  • marketing and analytics providers;

  • professional advisors and auditors;

  • government and regulatory authorities where required by law;

  • law enforcement agencies to prevent fraud or criminal activity;

  • a successor entity in the event of a merger, acquisition, or business restructuring.

We take reasonable steps to ensure that third parties protect any personal data shared with them.

6. Security of Personal Information

We implement technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration.

Information may be stored:

  • on secure servers;

  • in recorded communications where applicable;

  • in secure physical records when necessary.

Our employees, agents, and contractors are required to maintain the confidentiality of personal data.

Users are responsible for maintaining the confidentiality of their account credentials. You should:

  • keep your username and password secure;

  • log out after each session;

  • ensure your device is protected from unauthorized access.

7. Access and Correction of Personal Information

We take reasonable steps to ensure the personal data we hold is accurate, up to date, and complete.

Users may:

  • update certain information through the “My Account” section;

  • request access to their personal data;

  • request correction of inaccurate or outdated information.

We may require identity verification before processing such requests.

8. International Data Transfers

In some cases, personal data may be transferred to or processed in countries outside your country of residence, including:

  • when using overseas service providers;

  • when data is shared within the Winnerz group of companies;

  • where required by law.

Such transfers are carried out in accordance with applicable data protection requirements.

9. Unsolicited Personal Information

If we receive personal information that was not requested, we will determine whether we are permitted to retain it. If not, we will delete or de-identify the data as soon as reasonably possible, in accordance with applicable laws.

10. Non-Personal Information

We may collect technical and non-identifiable data, including:

  • IP address;

  • device and browser information;

  • usage statistics and activity logs.

This information helps us:

  • improve website performance;

  • analyze user behavior;

  • enhance security;

  • personalize the user experience.

11. Cookies

Cookies are small data files stored in your browser that help improve website functionality and user experience.

We use cookies to:

  • remember user preferences;

  • ensure proper operation of accounts and services;

  • support analytics and performance monitoring;

  • strengthen security.

Cookies are not used to store account credentials or transaction details.

Users can manage or disable cookies through their browser settings. Please note that disabling cookies may affect certain features of the website.

12. Third-Party Cookies

We may use third-party services to measure advertising effectiveness and improve marketing activities. These providers may use cookies or similar technologies to collect non-personal data related to website usage.

13. Complaints and Contact

If you have any questions, concerns, or complaints regarding the handling of your personal information, you may contact us through the contact form available on the About Us page.