Winnerz Casino

These Terms and Conditions govern access to Winnerz casino services and Winnerz sports betting. They apply when a player creates an account, places a bet, plays a casino game, uses a promotion, makes a payment, or accesses the services through a computer, phone, tablet, smart TV, game console, or another supported device.

The contractual rules include these general terms, the Privacy Policy, relevant game and betting rules, bonus conditions, withdrawal conditions, and any additional rules shown for a specific service or promotion. Players using the Winnerz Bet guide should review the current rules published by Winnerz before registering or making a transaction.

1. Definitions and acceptance of the terms

In these Terms and Conditions, an access device means any electronic device or remote method used to reach Winnerz services. Bonus Terms are the conditions attached to promotions, bonuses, and special offers. Rules include the betting rules and game rules that apply to the activity selected by a player.

A refund means the reversal of money deposited into an account when that money has not been used for the services. Services means the gambling, betting, account, payment, and related services made available by the operator. The Terms of Use consist of these general conditions, the Privacy Policy, relevant Rules, Bonus Terms, withdrawal conditions, and any additional conditions applicable to the service being used.

Using Winnerz or opening an account means that the player accepts the applicable Terms of Use. The player also agrees that contracts may be formed through electronic communications and, where permitted by law, accepts electronic agreement instead of a handwritten signature.

Personal information required for use of the services is handled under the Privacy Policy. Statutory rights remain unaffected.

The terms apply each time the services are accessed. Continued use after an amendment means acceptance of the current version. A person who does not accept the applicable conditions must stop using the services and must not open or continue using an account.

The English version is the controlling version of the terms. Translations may be offered for convenience, but the English wording takes priority if versions differ.

The primary casino currency is EUR. Other supported currencies are dependent on EUR unless a different rule is expressly stated.

2. Operator and contracting parties

The services are operated by Feature Buy Ltd., a company registered under number 000040577 at 123 Barrack Road, Belize City, Belize. Winnerz.com operates under licence ALSI-202410039-FI2 issued under the gambling supervision framework of the Autonomous Island of Anjouan, Union of Comoros.

Feature Buy Ltd. acts as the operator and accepts responsibility for actions carried out by its employees, agents, and affiliated entities in connection with the services. References to the operator, company, management, Winnerz.com, we, us, or our identify the operating party. References to the player, customer, account holder, you, or your identify the registered user.

Where account money is held by another company within the operator group, relevant contractual provisions concerning those funds may also extend to that entity and, where applicable, its agents, partners, or suppliers.

3. Changes to the terms

Winnerz may amend its Terms of Use to address legal, regulatory, commercial, or customer service requirements. The current version becomes effective when published unless a different effective date is stated.

Where practicable, material changes may be announced in advance. Notice may be provided by email, an account or service notification, or another communication method selected by the operator. Minor corrections and limited updates may be introduced without advance notice.

Continued use after revised terms are published confirms acceptance of those revisions. A player who rejects an updated version must stop using the services and contact support if account closure is required.

4. Account registration and eligibility

A Winnerz account is required before a customer can gamble or place a sports bet. During registration, the customer must provide complete and accurate information. Required details may include full name, date of birth, residential address, email address, and telephone number. Changes must be reported or updated through an available account management method.

To register, the player must be at least 18 years old or meet the higher legal gambling age that applies in the player’s jurisdiction. The customer must have legal capacity to enter binding agreements and must use the account only personally and on their own behalf.

An account may not be sold, assigned, transferred, purchased from another person, or operated for a third party. Each player remains responsible for checking and following every national, local, state, provincial, federal, or other law that applies to access to gambling services.

At registration, the player confirms that they are not prohibited from gambling by a court order. The player also confirms that they are not currently self-excluded from another gambling service and that they do not fall within the stated prohibited PEP, high-risk individual, or related-person categories. Any relevant change in status must be reported.

Winnerz may restrict accounts to one per person and may also apply restrictions based on family, household address, email address, telephone number, IP address, payment method, connected e-wallet, computer, mobile device, or application instance.

If multiple accounts are created or used contrary to these restrictions, Winnerz may restrict, suspend, or permanently close affected accounts. Winnings connected with those accounts may be withheld and an administration charge may be imposed.

The presence of Winnerz services does not mean they are offered in a country or territory where gambling is prohibited. The operator is not responsible for consequences resulting from a customer’s unlawful use of the services.

Money cannot be transferred directly or indirectly from one Winnerz account to another.

5. Account security, closure and self-exclusion

Players are responsible for using their own registered account. A customer who wants to close an account for self-exclusion may contact support at [email protected]. The customer must inform Winnerz of any other accounts held with the operator and must not create replacement accounts during self-exclusion.

If an account was previously closed and the customer later seeks reopening, the request must be sent directly to the support department at [email protected]. Creating another account with a different email address in order to bypass self-exclusion may result in the new account being closed without a refund.

Further information on safer gambling measures can be found through Responsible Gaming.

6. Identity verification and anti-money laundering checks

Winnerz may request additional documentation in order to verify identity, age, address, payment information, or source of funds. Requested material may include notarised or otherwise certified identification, proof of address, utility bills, bank information, bank statements, bank references, and documents supporting the source of money used in the account.

Account activity may be restricted while required verification remains incomplete. Where the operator reasonably believes deliberately false information has been supplied, further action may be taken in relation to the account and deposited funds.

If Winnerz cannot confirm that a player has reached the required legal age, the account may be suspended until age verification is completed. If it is later established that the customer was under the required age when gambling transactions took place, the account will be closed immediately and the consequences stated in the applicable verification rules will apply.

The same verification obligations apply whether access begins through Winnerz casino login, Winnerz login, the Winnerz app, or the Winnerz Casino App.

7. Deposits and account funds

Deposits must be made in accordance with the payment conditions made available by Winnerz. Account holders may be required to complete identity, payment, and anti-money laundering checks before funds can be used or returned.

A deposit that has not been used for gambling services may be handled as a refund when a reversal is requested and accepted under the applicable payment rules. Funds may not be moved from one Winnerz player account to another.

The main casino currency is EUR. Where another currency is supported, its treatment may depend on EUR unless Winnerz expressly states a different arrangement.

8. Withdrawals

Withdrawals are governed by the general Terms of Use together with any separate withdrawal conditions displayed by Winnerz. A withdrawal request may therefore be subject to account verification, payment checks, applicable service rules, and other conditions accepted by the player.

Winnerz may require documents supporting identity, address, banking details, or source of funds before account activity or a withdrawal can proceed. Players should review the applicable withdrawal conditions before submitting a request.

9. Betting and game rules

Every casino game and sports wager is also governed by the rules attached to that activity. These may include game instructions, betting requirements, stake limits, maximum win limits, and other restrictions displayed within the relevant service.

New games may have their own rules in the relevant help or rules area. Additional game conditions displayed inside a game interface also form part of the player’s agreement.

Customers using Sports must comply with the betting rules that apply to the market and wager selected. The same principle applies to casino play following Winnerz casino login.

10. Bonuses and promotional conditions

Promotions and special offers are subject to their own Bonus Terms. These conditions form part of the Terms of Use whenever the player chooses to participate in an offer.

Bonus rules may contain eligibility requirements, wagering conditions, game restrictions, time limits, maximum stakes, or other conditions stated for the promotion. A player should read the specific offer terms before accepting a Bonus.

Special conditions displayed when a customer interacts with a particular promotion or service also become binding where acceptance is required. The existence of a promotion does not override these general terms, game rules, betting rules, withdrawal rules, or any additional conditions attached to that offer.

11. Prohibited conduct

Players must not create or operate accounts for another person, buy or sell accounts, transfer account benefits, or attempt to transfer funds between Winnerz accounts.

Creating multiple accounts in breach of account restrictions is prohibited. Attempting to create a replacement account in order to avoid account closure or self-exclusion is also prohibited.

Customers must not knowingly provide false or misleading personal, identity, payment, or verification information. Winnerz may restrict activity while checks are completed and may take further action where deliberately incorrect information is identified.

The services must not be used in a jurisdiction where such gambling activity is unlawful. Compliance with local legal requirements remains the player’s responsibility.

12. Suspension and closure of accounts

Winnerz may restrict, suspend, or close accounts where the Terms of Use are breached, including cases involving prohibited duplicate accounts. Where several accounts are linked to such a breach, action may be taken against any or all of them.

Winnerz may also prevent account activity while required verification documents remain outstanding. Closure may follow if the player’s information cannot be validated or where account use breaches applicable rules.

A customer who no longer accepts revised terms must stop using the services and may contact support regarding closure of the account.

13. Liability and player responsibility

Feature Buy Ltd. is responsible for operating the Winnerz services and for actions carried out by its employees, agents, or affiliated entities within the scope stated in the Terms of Use.

Each customer remains responsible for confirming that gambling is lawful in the jurisdiction from which the services are accessed. Winnerz does not accept responsibility for consequences arising when a customer uses the services contrary to a law that applies to that customer.

Players are also responsible for maintaining accurate account information, following the relevant game and betting rules, complying with bonus and withdrawal conditions, and respecting self-exclusion restrictions.

14. Complaints and disputes

Questions and formal complaints concerning Winnerz.com may be directed to Feature Buy Ltd. at [email protected]. Account support requests, including matters connected with closure, reopening, or self-exclusion, may be sent to [email protected].

Before raising a dispute, players should keep copies of relevant account communications, transaction records, game rules, payment information, promotion terms, and other conditions connected with the matter. The applicable English version of the Terms of Use governs if a translated version contains a discrepancy.

15. Privacy and related policies

Use of Winnerz requires the processing of personal information as described in the Privacy Policy. That policy forms an inseparable part of the Terms of Use.

Players should also read the Responsible Gaming information and the current Terms and Conditions before opening or continuing to use an account.

16. Access through Winnerz Bet and mobile services

Winnerz Bet provides information for users interested in Winnerz casino and Winnerz sports betting. Registration and account access are handled through Winnerz services. Players can use the Login route when they need Winnerz login or Winnerz casino login access.

The contractual rules apply regardless of the supported device used to access the service. This includes browser access, the Winnerz app, and the Winnerz Casino App. Mobile access does not change the player’s duties concerning eligibility, verification, payments, bonuses, betting rules, or responsible gambling.